Last Updated: 08 August 2025

Rising of the Wolf Limited ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020 and other applicable laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where relevant.

By using our website, services, chatbots, booking systems, or providing your information to us, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing address, and payment details.

Business Information: Business name, website, services offered, marketing materials, and other information relevant to assessing your business situation.

Marketing & Communications Data: Preferences for receiving marketing from us and your communication history.

Technical & Usage Data: IP address, browser type, operating system, device information, and website usage data collected via cookies, tracking tools, and analytics.

Chatbot Interactions: Any information voluntarily provided via our AI chat assistants, including responses to questions, form submissions, and file uploads.

Other Information: Any other details you choose to provide to help us deliver our services.

2. How We Collect Your Information

We collect information directly and indirectly through:

Website forms and sign-up pages

Automated chatbots (e.g., Automator.ai, ManyChat)

Appointment booking systems

Email communications and marketing campaigns

Payment processing systems (e.g., Stripe, PayPal)

Cookies, Google Analytics, Facebook Pixel, and other tracking tools

Client assessments, consultations, and service delivery processes

3. How We Use Your Information

We use your information for purposes including:

Delivering our services and fulfilling agreements with you

Assessing your business and providing tailored recommendations

Managing appointments, customer accounts, and payments

Sending relevant marketing, promotional content, and service updates

Responding to enquiries and providing customer support

Improving our website, chatbots, and marketing effectiveness

Meeting legal, regulatory, and tax obligations

4. Sharing Your Information

We respect your privacy and do not sell your personal information.
We may share your information only when necessary to deliver our services, including:

With our technology provider Automator.ai for chatbot, booking, and automation functions

With payment processors (e.g., Stripe, PayPal) to process transactions

With analytics tools (e.g., Google Analytics, Facebook Pixel) to understand user behaviour

Where required by law, regulation, or court order

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

Improve website functionality

Measure marketing performance

Deliver relevant ads and content

You can manage or disable cookies via your browser settings, but this may affect your experience.

6. International Data Transfers

As we work with clients worldwide, your information may be transferred, stored, and processed outside of New Zealand. Where this occurs, we ensure your data is protected with appropriate safeguards.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, and unauthorised access. However, no system is completely secure, and you provide information at your own risk.

8. Data Retention

We retain your information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

9. Your Rights

You have the right to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of your personal data (subject to legal and contractual obligations)

Opt out of marketing communications at any time using the unsubscribe link or by contacting us directly

Restrict or object to certain data processing activities

10. Marketing Communications

We may send you marketing messages if you have:

Subscribed to our newsletter

Provided your details when making an enquiry or purchasing a service

Consented via our chatbots or online forms

You can opt out anytime by clicking "Unsubscribe" in our emails or contacting us.

11. Contact Us

For questions, concerns, or privacy requests, contact:

Rising of the Wolf Limited
Email: [email protected]
Website: https://risingofthewolf.com